Delivery Policy

Our delivery policy ensures that your eyewear is delivered to you smoothly and securely. We aim to process and ship orders promptly within 4–7 days. Here’s what you need to know:

Delivery Address: Please ensure that your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Failed Delivery Attempts: If a delivery attempt is unsuccessful, the carrier may leave a notice for re-delivery or pickup. It is the customer’s responsibility to follow up with the carrier.

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

Delivery Confirmation: Upon successful delivery, you will receive a confirmation email. If you do not receive your order within the estimated delivery time, please contact us for assistance.

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your delivery using the provided tracking number on our website or through the carrier's website.

Delivery Delays

While our aim is to deliver your order within the estimated timeframe, unforeseen circumstances such as inclement weather, customs delays, or carrier issues may occasionally cause delays

In the event of a significant delay, our customer service team will notify you promptly and work to resolve the issue as quickly as possible.